GUARANTEE

Our guarantee to you:

At Carroll’s Jewelers, 

We guarantee your purchase of diamonds, gold, or precious gemstones 100%. Not only do we want you to be totally satisfied with your purchase, but with the lifetime enjoyment of your jewelry. All items purchased may be returned for a full refund 30 days from the date of purchase. All items purchased may be exchanged 90 days from the date of purchase.

 

Approximate weight and content

With each diamond purchase, the carat weight and gold karat content will be provided in writing.

 

Custom gift wrapping

All merchandise is shipped in a custom Carroll’s gift box. Gift wrapping is available at our customers’ request. We will customize your gift wrapping for any occasion or event with our customer providing us with reasonable notice.

 

Lifetime diamond trade-up privileges

  • Every gemstone purchased from Carroll’s Jewelers comes with a lifetime trade-up
  • An undamaged gemstone can be upgraded at any time towards another gemstone of equal or greater value. (the new gemstone needs to be at least $1.00 more than the original diamond)
  • Original paperwork must accompany returned gemstone.
  • The original gemstone must not be damaged.

 

Gemstone Upgrade

We will accept a gemstone in any condition or quality. Even if the gemstone is cracked and has a million tiny scratches, we can restore it to like-new condition.

We will gladly apply the original online purchase price of your diamond jewelry toward your next diamond purchase. Your new online purchase must be at least twice the price paid for your original jewelry, and you must have a valid sales receipt.

 

Unlimited cleanings and inspections (for diamonds & precious gems)

Unlimited cleanings and inspections (for diamonds & precious gems) with purchase of warranty. As long as you own your diamond or precious gemstone jewelry, you may have it inspected and cleaned free of charge as often as you like under warranty.

 

RETURNS & EXCHANGES

 

  • 10-15% restocking fee
  • 90 day exchange from the date of purchase, meaning you can come in and exchange your item for anything of equal or greater value of the original purchased items.
  • A customer may choose to exchange any item they purchase. We will cover any restocking fees when an item exchanged is of greater value than the original.
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    30-Day Return Policy

    We want you to be completely satisfied with your jewelry purchase. If for any reason you are not completely satisfied with your purchase, return it for a full refund within 30 days from the original date of purchase.

    Merchandise special-ordered, customized, or custom-made items, including class rings and engraved items, cannot be returned or exchanged. Any certificates or special documentation must accompany any return, or a restocking fee may apply.

    Watches must be in original condition (unaltered and unworn). All packaging, instructions, and warranty documents must accompany any return, or a restocking fee may apply.

    Refunds will be made in the same manner in which payment was made at the time of purchase.  Refunds for items originally purchased with a check or cash over $100 will be made by check issued from our corporate office within 21 days of the return.  Items charged will be credited to the same account to which the purchase was charged.

    Online refunds will be made in the same manner in which payment was made at the time of purchase. Items charged to a credit or debit card will be credited to the same account to which the purchase was charged. Be advised that credit companies may take up to 4-6 weeks to process a chargeback.

    All returns must be accompanied by the original sales receipt.

     

    90-Day Exchange Policy

    You are also protected by our 90-day exchange policy. Within 90 days of the original purchase date, you may exchange your purchase for another item.

    Merchandise special-ordered, customized, or custom-made items, including class rings and engraved items, cannot be returned or exchanged. Any certificates or special documentation must accompany any exchange, or a restocking fee may apply.

    Watches must be in original condition (unaltered and unworn). All packaging, instructions, and warranty documents must accompany any exchange, or a restocking fee may apply.

    All exchanges must be accompanied by the original sales receipt.

     

    How To Receive A Web Refund Or Exchange

    Please utilize the Free Return Shipping label included in your original order, ship your exchange, or return to us FREE of charge. All exchanges will be returned to the original shipping address on file unless specified.

    If you do not have a Free Return Shipping label, please contact customer service at services@carrollsjewelers.com so that one may be sent to you. Please print this label and apply it to your return parcel after placing items back in the original packaging. All returns or exchanges must be accompanied by the original sales receipt or other approved identifying method. Please note the tracking number on the bottom of your Free Return Label; this will help you track your package to ensure proper delivery.

    Return shipping is estimated at 2-3 business days. Once Returns / Exchanges are received, they will be processed. Refunds will be made in the same manner in which payment was made at the time of purchase and should be visible in your account 2-3 business days after processing. Be advised that credit companies may take up to 4-6 weeks to process a chargeback. Exchanges will be returned using Standard Shipping (2-3 days) and shipped out the same day received if stock is available.

     

    CONFLICT DIAMONDS

    We certify that the diamonds herein have been purchased from legitimate sources not involved in funding conflict and compliance with the United Nations resolution. Therefore, we guarantee that these diamonds are certified from sources free from conflict, based on personal knowledge, and/or written guarantees provided by the supplier of these diamonds.

     

    SHIPPING INFORMATION

    We offer a no-hassle flat fee for standard shipping of $15.00 for orders under $150.

    Spend $150 or more with us and get free shipping on your order.

     

    CarrollsJewelers.com can ship to virtually any address in the United States and its protectorates (includes APO/FPO addresses, Puerto Rico, Guam, the U.S. Virgin Islands, and American Somoa).

    To find out when you will receive an item, you need to consider the availability of the item you ordered and the shipping option you selected. Here's the equation we use:

    (Availability) + (Shipping Time) = Total

     

    Delivery Time

    Orders received after 11 am are shipped the next day if the product is available and in stock. If there is a delay, we will notify you. Customized items may take longer.

     

    Shipping Method Ship Time Shipping Cost

    Standard Shipping: 2 to 3 business days $6.99 
    Next Day Air: Next business days (no weekend delivery) $19.99 
    Shipping to PO Box: 2 to 3 business days $6.99

     

    Important Shipping Facts

    Upgrading to Next Day Air does not mean you will get your order the next day. Once shipped, Next Day Air packages are guaranteed to arrive at the end of the next business day. However, please note that upgrading the shipment method to Next Day or 2nd Day Air does not change how long it takes us to assemble and ship your order - it only reduces the travel time after your order leaves our facilities. We try to ship most orders that come in before 3 PM EST the same day, but the order may be delayed depending on availability. If there is a delay, we will notify you.

     

    PRICING

    We endeavor to ensure that all pricing information set forth on this website is accurate. Despite our best efforts, however, a database error may occur, and some of our products may be incorrectly priced. If a product is listed at an incorrect price, we will not be bound to sell that product to you at the stated price. In these instances, we will contact you to determine whether you would like to purchase the product at the correct price or cancel the order.

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